Buffy Ransom is the senior vice president and general manager of Global CX Centers. Her team delivers the full portfolio of Cisco support, professional, and managed services. Buffy is spearheading a pivotal industry shift, helping redefine how Cisco engages and supports customers with AI support and services. Drawing on extensive expertise across professional services, support and SaaS, she is committed to delivering exceptional customer experiences. Her leadership and approach combine a dedication to operational excellence with a forward-thinking focus on innovation and setting new standards for AI-driven services. Buffy joined Cisco in 2022 after seventeen years at Oracle, where she served as Senior Vice President, ERP & SCM Cloud Service Excellence. During that time, she drove a service-mindset culture change as well as built proactive and preventative diagnostics for customers and support engineers. She has also held customer-focused executive roles at JD Edwards and Peoplesoft. A native of Colorado, Buffy is on the board of Parent Possible, which promotes and supports high-quality, proven parent engagement programs. She holds a Master of Science in Computer Information Systems from Colorado State University. Buffy enjoys traveling, playing tennis, and spending time with her husband and three sons.